At 360travel.net, we are committed to providing excellent customer support and being readily available to address any inquiries or concerns you may have. This Support and Contact Policy outlines how you can reach us and the level of support you can expect from our team.

Contact Options:

You can contact us through the following channels:

1. Email: For general inquiries, feedback, or assistance, you can reach us at [email protected]. Our team will respond to your email as promptly as possible.

2. Phone: For urgent matters or immediate assistance, you can contact our support team by phone at +852 1264 5524. Please note that our phone support hours may vary, and if we are unable to answer your call immediately, we will strive to get back to you as soon as possible.

3. Chat: We also offer a live chat feature on our website for quick responses to your questions during specified business hours. Look for the chat icon on our website to initiate a conversation with one of our representatives.

Response Time:

We understand the importance of timely support, and we aim to respond to all inquiries and messages promptly. Our team will do our best to provide a response within 24 hours for email inquiries and live chat messages during business days.

Support Scope:

Our support team is here to assist you with:

1. General inquiries about our services and website functionality.

2. Assistance with the booking process, including questions about hotel reservations, flight bookings, excursions, and car rentals.

3. Resolving technical issues or errors related to our website or services.

4. Providing information on ongoing promotions, discounts, and special offers.

Please note that while we strive to provide comprehensive support, there may be instances where we are unable to address specific issues due to factors beyond our control, such as third-party services, payment gateways, or external websites.

Languages:

Our support is available in English, and we will do our best to communicate with you in your preferred language to ensure a smooth and pleasant experience.

Feedback and Complaints:

We value your feedback and welcome any suggestions or comments that can help us improve our services. If you have a complaint or encounter any issues, please let us know so that we can address them promptly and take the necessary steps to enhance your experience.

Privacy and Security:

Rest assured that any information you provide to us during your interactions with our support team will be treated in accordance with our Privacy Policy to protect your confidentiality and privacy.

Effective Date: 12.05.2023

Last Updated: 12.05.2023