At 360travel.net, we strive to provide excellent service and value to our customers. Our Refund and Cancellation Policy is designed to ensure fair and transparent procedures in the event of cancellations or changes to bookings made through our platform. Please read this policy carefully before making a reservation.

1. Cancellation of Bookings:

1.1 Hotel Bookings: Some of the hotel bookings made through our platform may be non-refundable. Please review the specific terms and conditions of your reservation before completing the booking process.

1.2 Flight Bookings: Flight bookings may have different cancellation policies depending on the airline and fare type selected. Some flights may be non-refundable, while others may allow cancellations with certain penalties. Please check the fare rules and conditions during the booking process.

1.3 Tour and Excursion Bookings: Tour and excursion bookings may have varying cancellation policies based on the tour operator's terms. Some tours may offer full or partial refunds for cancellations made within a specific period, while others may be non-refundable.

1.4 Car Rental Bookings: Car rental bookings may have different cancellation policies based on the rental company's terms. Please review the specific cancellation policy during the booking process.

2. Refunds:

2.1 If a booking is eligible for a refund based on the cancellation policy, the refund amount will be calculated as per the policy terms.

2.2 Refunds for hotel bookings, flights, tours, and excursions will be processed according to the payment method used during the booking. Please note that refund processing times may vary based on the payment provider and banking institutions.

2.3 For bookings made using cryptocurrencies, refunds will be processed in the same cryptocurrency and the equivalent amount based on the current exchange rate at the time of the refund.

3. Change of Bookings:

3.1 Changes to bookings may be allowed depending on the terms and conditions of the service provider. Additional fees or charges may apply for booking modifications.

3.2 To request changes to a booking, please contact our customer support team via email at [email protected] or phone at +852 1264 5524.

4. Customer Support:

4.1 Our customer support team is available to assist you with any queries or concerns related to cancellations, refunds, or booking changes. You can reach us via email at [email protected] or phone at +852 1264 5524.

5. Force Majeure:

5.1 In the event of unforeseen circumstances, such as natural disasters, civil unrest, or other force majeure events, our refund and cancellation policy may be subject to change. We will make reasonable efforts to accommodate affected bookings.

6. Modifications to the Policy:

6.1 We reserve the right to modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a booking through 360travel.net, you agree to abide by this Refund and Cancellation Policy. If you have any questions or require further clarification, please do not hesitate to contact us.

Effective Date: 12.05.2023

Last Updated: 12.05.2023